Help & FAQ


How do I register as a Hilka Authorised Reseller?

Click here to access our Stockist Registration Page.

How do I register to order online?

Email with your name, account number and email address for logging on to activate your online account.

Accessing Hilka B2B Website

Logging in

Simply visit and click Log in. Use your registered email address and your password.

I've forgotten my password

Go to the Login page and select Forgot password. If you are unsure which email address you registered with, please email us.

How do I change my password?

From the Account Home page, next to your password (which is obscured for security), click on change.

How do I change my email address?

You will need to contact us to change your registered email address.

Using B2B

Account Home

Click on Your Account to view account balances, order history, invoices and statements, and access other website features. From this page you can also access all other features of the website.

Account balance and invoices

To request copy invoices and account balance you will need to contact us.

Online Ordering Tools and Features

Searching and browsing

Browse products by category using the menu to the left of each page, or search by keywords using the Search tool at the top right of each page.


If you know the product codes you wish to order, the fastest method of entry is using the QuickAdd feature.

From the Account Home page, select QuickAdd. Enter product codes and quantities, up to six at a time, to add them directly to your basket.

Quick Re-order

To view a list of products previously purchased from the last 12 or 24 months, select Quick Re-Order from the Account Home page.

Enter a quantity against each product line you wish to re-order and click Add To Basket at the bottom of the list to add all selected lines to your basket.

Direct Dispatch

A wide selection of the Hilka range is available for dispatch directly to your customer.

Direct Delivery ("DD") products are delivered without additional charge.

To raise a DD order, go to Manage your baskets from the Account Home page and select Create a new Direct Dispatch basket.

The available range of products will now be limited to only those available to ship direct, and pricing is updated. Your main basket is not affected, and using the Manage Your Baskets page you can switch between your main stock order and your DD orders.

Data and Media Downloads and e-commerce tools

Data downloads

Visit the Media Centre to download:

- Hilka product catalogue in full colour PDF format
- Product catalogue in Excel format, suitable for uploading into Back office or online sales system.
- Price lists in both Excel and PDF format.

Promotions, special offers and clearance

Visit the Media Centre to download our lastest Promotions and Clearance discounts in PDF format.

Media Centre

The Media Centre features a selection of downloadable documents including:

- Latest promotions, discounts and clearance offers
- Hilka Catalogue in PDF format
- Product and image databases for uploading into back office systems or online selling tools
- Price lists in Excel and print-ready PDF formats